Technical Assistance on your Ruckus Wireless /Switching

[Nagavalli]

After changing the internet provider from at&t to comast and plugging in the ruckus box to Comcast modem, I cannot login to Ruckus unleashed and none my Smart home devices are connected to the Wi-Fi.

[Imran_ruckus]

Hi Nagavalli

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to log in to RUCKUS Unleashed after changing ISP.

Could you please let me know?

1. How many Access Points do you have?
2. Are the APs (Access points / WAPs) powered up? Could you see any lights on it? (Please refer to the below picture). Please share a picture showing the light status of your AP.

3. Please make sure that the cable from the Switch to the Router is connected to 1 of the 12 ports and Access Point cable also connected to same 1 of the 12 ports. (Please refer to the below picture)

Please refer to the below setup guide just as a reference:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.