12-26-2022 08:35 AM
Recently purchased a Lennar Home with a Ruckus Wireless System. I had to hook up my new Wi-Fi Service then attempt to establish a connection from my Ruckus System (via CAT 5 Cable) to my Wi-Fi Modem.
However, my Wi-Fi service provider customer support technician said he could NOT help me with the Ruckus Connection because I did not have the Ruckus account or serial numbers to do so.
Does any have any recommendation how I can resolve this issue?
Solved! Go to Solution.
12-28-2022 10:56 AM
Hi @wbryson795
Basically means that radio 2.4 and 5G are up but not currently devices are connected
Best Regards
Fernando Vasquez
12-27-2022 06:40 AM - edited 12-27-2022 06:41 AM
Hi @wbryson795
Please make sure the connections between your local Router to the Ruckus devices are correct.
Most common Setups for Lennar homes users
Please Factory reset the Access point
Best Regards
Fernando Vasquez
12-28-2022 10:43 AM
thank you I will start troubleshooting again.
12-28-2022 10:52 AM
also what should i do if there are two yellow lights for 5G and 2.4G?
12-28-2022 10:56 AM
Hi @wbryson795
Basically means that radio 2.4 and 5G are up but not currently devices are connected
Best Regards
Fernando Vasquez
12-28-2022 10:57 AM
thanks Fernando what do you think i should do to fix it?