Team: Need an Assist

[wbryson795]

Recently purchased a Lennar Home with a Ruckus Wireless System. I had to hook up my new Wi-Fi Service then attempt to establish a connection from my Ruckus System (via CAT 5 Cable) to my Wi-Fi Modem.

However, my Wi-Fi service provider customer support technician said he could NOT help me with the Ruckus Connection because I did not have the Ruckus account or serial numbers to do so.

Does any have any recommendation how I can resolve this issue?

[Vásquez_Fer]

Hi @wbryson795 

Please make sure the connections between your local Router to the Ruckus devices are correct. 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please Factory reset the Access point 

Best Regards 

Fernando Vasquez 

[wbryson795]

thank you I will start troubleshooting again. 

[wbryson795]

also what should i do if there are two yellow lights for 5G and 2.4G?

[Vásquez_Fer · Accepted solution]

Hi @wbryson795 

Basically means that radio 2.4 and 5G are up but not currently devices are connected 

Best Regards 

Fernando Vasquez 

[wbryson795]

thanks Fernando what do you think i should do to fix it?