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Hi @Jrdemko
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
From the case description, I understand that your RUCKUS Switch is not turning on and is looking for the replacement of your Switch.
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hi @Jrdemko
Greetings!,
Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Thank you once again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
