Switch has no power

[kristenrwillis]

Hi there,

I own a Lennar home and we have a Ruckus ICX 7150-C12p and it suddenly stopped working- does not look like it has power. I have tried it in different outlets, and tried doing a factory reset over 20 times. When I do the factory reset all the lights flash once yellow and then go out. Even if I continue holding the reset button the lights don’t come back on. I have also tried to do the reset using a computer (found the instructions from another forum question)and no luck. Only one of the three websites that are given work. Please help! Thank you! 

[Imran_ruckus]

Hi @kristenrwillis 

Thank you for the response.

Please file the RMA/Replacement request via chat using the link shared in my previous post. Once completed, you will receive it at the earliest.

Thank you again.

 Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kristenrwillis]

Does someone come out to replace it? 

[Imran_ruckus]

Hello @kristenrwillis 

Thank you for your prompt response.

We regret to inform you that we are unfamiliar with this particular process, as our primary focus is providing technical assistance.

It is likely that your item will be delivered through a courier partner.

If you have any further inquiries regarding this matter, please feel free to contact us using the same chat link.

Thank you once again for your understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community