Switch has no power

[kristenrwillis]

Hi there,

I own a Lennar home and we have a Ruckus ICX 7150-C12p and it suddenly stopped working- does not look like it has power. I have tried it in different outlets, and tried doing a factory reset over 20 times. When I do the factory reset all the lights flash once yellow and then go out. Even if I continue holding the reset button the lights don’t come back on. I have also tried to do the reset using a computer (found the instructions from another forum question)and no luck. Only one of the three websites that are given work. Please help! Thank you! 

[kristenrwillis]

I have figured it out. Please let me know you have received it. Thank you. 

[Imran_ruckus]

Hi @kristenrwillis 

Greetings!!!

Thank you for the response and the Video.

Could you please confirm, once the Switch is plugged to a working power outlet does all LEDs blink amber for a moment and goes dark?

If yes, please share a video of the same.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kristenrwillis]

Yes, once plugged into power the yellow lights blink once then go dark and no other lights appear. A video has been uploaded via the link you sent previously. 

thank you

kristen

[Imran_ruckus]

Hi @kristenrwillis 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Even tried hard reset. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kristenrwillis]

Thank you so much for your assistance. When should I expect this to be replaced and will someone come out to set it up?