Switch does not have any power

[manojkr]

Suddenly our ICX 7150-C12P switch went offline. We had no power outage or any other issues. No method gives it power, when plugging and unplugging, no lights power on. I’ve tried to reset and had the same result. I’ve tried a different power cord and same result. It seems to me that it is non-operational. I followed the steps mentioned in one of the Lennar forum:
Solved: RUCKUS Forums - Ruckus switch ICX 7150 does not turn on - Ruckus t... - CommScope RUCKUS Com... with no success. It looks like it is completely dead and needs to be replaced,

Serial Number for switch is FEK3208P12L

[Imran_ruckus]

Hi @manojkr 

Thank you for sharing the requested PICTURES and VIDEO.

Based on the troubleshooting done and we saw in the VIDEO you shared, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This SWITCH unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.