Switch Not Powering AP

[zero32]

I've followed instructions on several posts with this same issue and have been unsuccessful in getting the Ruckus products back online. Is it possible for someone to remote in and apply the necessary tasks? I've already spoken with 3 different Ruckus employees (phone, chat, and email) and they have been less than helpful. Thank you for your time.

[zero32]

I was able to connect to COM3, but the ping was not alive after several attempts.

[Imran_ruckus]

Hi @zero32 

Greetings!!!

Thank you for the response and the information you shared.

As there is an error stating host is not alive

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[zero32]

I turned off the firewall and still encountered the same error

[Imran_ruckus]

Hi @zero32 

Greetings!!!

Thank you for the response and the update.

Could you please provide an image/photo of cable connections connected to your Switch and a Laptop/PC where you are trying software recovery?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[zero32]

Above are the requested pictures