Switch Issues after Power Outage

[isaaccloos]

Hello,

I see similar posts regarding the switch getting stuck in routing mode after a power outage. I suspect that was my issue. I've disconnected and been using the ISP router, but the service is still not as good, so I am trying to actually figure out the issue. I was looking through the knowledge base and have not been able to get the IP address or PuTTY to work as detailed in the guides. 

When I scan, two Ruckus IPs come up. I have a Switch and 2 WAPs, but only two IPs show up. One pulls up the WAP page as the Guide indicates. The other states that the IP address refused to connect. So I am not able to verify that address and when I try that address, it doesn't connect in PuTTY, so I have been unable to access the CLI I tried a factory reset of the Switch, but that did not resolve my issue.

[isaaccloos]

I apologize for the delay. I am traveling for work and have not had the opportunity to try any of the most recent suggestions. I will try to implement and get back to you as soon as possible. I appreciate your diligent efforts. 

[Imran_ruckus]

Hi @isaaccloos 

Thank you for your response and the update.

Please let me know once you are back and have had the opportunity to try the recommended steps. If those do not resolve the issue, I am more than happy to assist you further in any way I can.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @isaaccloos 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @isaaccloos 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[isaaccloos]

Hello, We have had a lot of personal things come up recently that we are dealing with. I will get back to this when I am able. Thank you.