Switch Issues after Power Outage

[isaaccloos]

Hello,

I see similar posts regarding the switch getting stuck in routing mode after a power outage. I suspect that was my issue. I've disconnected and been using the ISP router, but the service is still not as good, so I am trying to actually figure out the issue. I was looking through the knowledge base and have not been able to get the IP address or PuTTY to work as detailed in the guides. 

When I scan, two Ruckus IPs come up. I have a Switch and 2 WAPs, but only two IPs show up. One pulls up the WAP page as the Guide indicates. The other states that the IP address refused to connect. So I am not able to verify that address and when I try that address, it doesn't connect in PuTTY, so I have been unable to access the CLI I tried a factory reset of the Switch, but that did not resolve my issue.

[Imran_ruckus]

Hi @isaaccloos 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering a Routing Code issue on your RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please share a FULL screenshot of the IP Scan results?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. (Refer the highlighted screenshot below)

3. The IP address by which you are getting the ‘connection refused’ error, use the same IP Address and try to access CLI using the Telnet option and check if you can access. (Refer to the below screenshot)

Telnet – Port 23 (If SSH doesn’t work)

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[isaaccloos]

1. 192.168.0.15 results in the Access Point page in the Guide document. 192.168.0.11 does not connect. 

2. Cable from Modem to Switch is in 1 (White). 2 and 3 (Blue) are the Access points. 5 (Yellow) is a hardwire direct to my laptop.

4. I get the below error when I try to access via Telnet.

[Imran_ruckus]

Hi @isaaccloos 

Greetings!!!

Thank you for the response and the update.

Please try with another RUCKUS IP address from your IP Scan list. That is 192.168.0.15

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Once you confirm the Switch IP address, try logging into the dashboard and confirm. Additionally once you can try SSH option to log into the CLI.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[isaaccloos]

I cannot get the dashboard shown under either IP address. It seems to have switched though, as 192.168.0.11 now gives me the Access Point dashboard. This was not the case last time I tried. However, neither of the IP addresses will connect to the CLI via Telnet login. My wife and I have to work during the day, so I have had to connect the internet to our other router during the day and reconnect to the switch to try to work on this problem in the evening.