Sonos not connecting to Ruckus router

[MrTners]

Spoiler

Hi, 

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said: 

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication
 

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control” 

Can I get help in configuring the network to allow the Sonos to connect? 

[MrTners]

Hi Imran,

Here is what my Command Prompt screen shows:

(Connected to Ethernet)

(Connected to Wifi)

[Imran_ruckus]

Hi @MrTners 

Thank you for your response and the update.

Could you please share the name of your Internet Service Provider (ISP) vendor?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

I believe it is Wirestar Networks

[Imran_ruckus]

Hi @MrTners 

Thank you for your response and confirmation.

Based on the IP scan and Command Prompt results, it appears that the IP addresses are assigned statically, and the Access Point is not receiving an IP address.

Could you please check with your Internet Service Provider (ISP) or log in to your ISP router account to confirm whether Automatic IP assignment (DHCP) is enabled? 

Basically, devices should get a Private IP address from the ISP's DHCP Server.

Private IP Address Ranges are:

10.0.0.0 to 10.255.255.255, 

172.16.0.0 to 172.31.255.255, and 

192.168.0.0 to 192.168.255.255

Feel free to reach out if you have any questions or need further assistance.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @MrTners 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support