Sonos not connecting to Ruckus router

[MrTners]

Spoiler

Hi, 

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said: 

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication
 

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control” 

Can I get help in configuring the network to allow the Sonos to connect? 

[Imran_ruckus]

Hi @MrTners 

Greetings, and thank you for your response and the update.

Kindly ensure that the device you are using for the IP scan is connected to the same Wi-Fi network provided by your Internet Service Provider as the RUCKUS Switch and Access Points.

Additionally, please share a clear picture of the RUCKUS Switch and Access Points that displays their cable connections and the status of the indicator lights. (Refer to the screenshots below)

If you have any questions or need further assistance, feel free to let me know.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

I was connected to the "SECURE" network when running the IP Scan and nothing showed up for a Ruckus router. 

I also do not see the ability to attach photos to this message. When I try to copy an image in, I get a red banner at the bottom that states "You do not have permission to upload images". Please advise. 

Thank you

[Imran_ruckus]

Hi @MrTners 

Greetings!!!

Thank you for the response and the update.

I mean the laptop you are using for IP Scan should be connected to the same Internet network as the Switch and Access Points are connected.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

Okay, then yes, my computer was connected to the Ruckus internet router at the time of the scan. 

Ah, okay, that button has now appeared. Here are the pictures of my router and access point (unsure exactly if I captured what you needed):Access #2RouterAccess #1

Thank you

[Imran_ruckus]

Hi @MrTners 

Thank you for your response and the information provided.

Could you please confirm if you have the RUCKUS ICX-7150-C12P Switch as part of your setup? (Please refer to the image of the switch below.)

Additionally, could you let me know the total how many RUCKUS Access Points you have installed on the ceiling? I’ve also included a reference image of the Access Point below.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support