Slow Download Speeds R710 Unleashed

[max_p_eogltxsc8]

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

[richard_martin_]

Hey all. Thanks for the useful thread. I’ve been following this for a couple weeks, and I recently submitted a ticket to Ruckus tying the slow down to the WPA encryption post 200.6, with a link to this thread. After 3 phone calls, passing them my logs, and a recent “escalation”, here’s today’s response.

“ Please be informed that multiple speed issues has been encountered with the R510 models across multiple networks.

Our engineering team has been involved already to fix the issue.

I will have a word with my internal Team and provide you an update by tomorrow.

Thank you.”

Here’s to hoping....I’ll pass tomorrow’s response when I get it. Not sure how quickly they’ll rush a firmware patch on an issue that’s existed for 2 years.

[michael_brado]

Hi Rich, may I have your ticket number and the bug ID, if they've given you one please?

[richard_martin_]

Case ID: 01031906

[sam_morduke]

At least they're either acknowledging the issue, or pretending to acknowledge it. Better than the typical denial everyone's been getting "we are unable to reproduce the problem"... so this is a good start, let's hope this gets resolved soon because this is starting to severely impact the Ruckus image. Although, seems like everyone keeps buying Ruckus. Let's hope Commscope cares more about the reputation than the previous holding company.

[michiel_schuite]