CommScope RUCKUS Community Forums

dmaestracci · ‎12-11-2023

I have a Ruckus system in my Lennar house that I bought in 2020, at this moment it is not working, the antennas on the roof are off and I don't know how to connect to the Internet. what should I do? I need help please

Jayavidhya · ‎12-11-2023

Hi @dmaestracci

Greetings of the day,

Thanks for the information,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

Jayavidhya · ‎12-13-2023

Hi @dmaestracci

Sorry for the inconvenience.

To solve this issue you need to perform the software recovery process using the below guide.

For performing the software recovery, first you need to connect the console cable between your Computer to the ICX 7150 Switch Type-C USB console port,

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Once you are done with the above connections please let us know.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

CommScope RUCKUS Community Forums

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