Same issue of WAPs going out and Switch not working

[JimmyChanga]

Spoiler

I'm experiencing a major issue with my RUCKUS Wireless setup. My switch is powered on, but my wireless access points keep losing power. After troubleshooting, it looks like I need to replace the system under the manufacturer's warranty.

The power keeps shutting off along all WAPs and the setup from my prior posts have worked, but now after following the steps from the same issue. The WAPs are no longer powered on.

The switch also is not producing the power it needs and i am requesting a manufacture replacement of these items as I am an original Lennar homeowner.

If anyone has experience dealing with RUCKUS warranty claims or can recommend a solid replacement setup, I'd appreciate the insight! Looking to get this resolved ASAP.

[Imran_ruckus]

Hi @JimmyChanga 

I hope this message finds you well.

Thank you for your response and for keeping us updated.

I would like to clarify that this forum operates on a best-effort basis, and as such, we do not have formal escalation policies in place.

As per company guidelines, RMA/replacement coverage does not extend to software-related issues or instances where the recommended troubleshooting steps have not been attempted.

I understand that your switch is currently stuck in boot mode, with the Amber/Yellow SYST LED. If a hard reset has not resolved the issue, the next step would be to perform a Software Recovery on the switch.

You can find detailed instructions for the Software Recovery process in the following link, which I am sharing again for your convenience:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Should you encounter any difficulties during the recovery process, please do not hesitate to reach out, and I will be happy to assist further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @JimmyChanga 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community