Rukus switch no power after power outage

[aby786]

Rukus switch had no power after power outage and tried multiple times reset but no luck its an 6tr opd swicth and had no issues , after reading and trying all options i would request for replacement of swicth.

[aby786]

Could you share a link to upload, seems size over size , kindly share lunk to upload pickture and videos 

[Imran_ruckus]

Hi @aby786 

Greetings!!!

Thank you for the response and the update.

Please use the below Google drive link to upload the Pictures and a Video:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[aby786]

Uploaded the same

[Imran_ruckus]

Hi @aby786 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[aby786]

hi team i received the device, do i need to reconfigure or restep the swicth?

could you please share the further steps