Ruckus system down after power outage

[gladyspaulette]

Hi,

I’m going on about 2 years without a resolution. I previously submitted a post describing that our ruckus system completely shut down after a power outage. I have tried everything possible to reboot the system and it’s not working. The main box has a few lights on but the adapters on the ceilings are completely turned off. Could someone please help me with replacing these items in hopes of getting the system to turn back on.

[Imran_ruckus]

Hi @gladyspaulette 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an Ethernet cable from the router to a laptop/PC.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @gladyspaulette 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gladyspaulette]

Hi,

The adapters still do not power on.

[Imran_ruckus]

Hi @gladyspaulette 

Greetings!!!

Thank you for the response.

Could you please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports?

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support