Ruckus switch completely dead – brief green flash then nothing (Lennar home)

[DannyG]

Hi everyone,

I’m hoping to get some insight from the community. Since last night, my Ruckus switch has completely stopped working. It no longer powers any connected devices (APs, hardwired Ring doorbell, smart hub, Kevo lock, etc.), and the switch itself will not stay powered on.

What I’ve tried so far:

• Unplugged and replugged the unit multiple times

• Tested multiple known-working outlets

• Left it unplugged for a while before retrying

Current behavior:

• When I first plug it in, I see a single brief green flash on the front panel

• After that, there are no lights at all and no activity

• Same behavior every time

There have been no power outages, surges, or electrical issues in the house or neighborhood that I’m aware of.

This switch came pre-installed with our Lennar home, which we purchased in 2025 while the house was built in 2019, and it’s been running without issues until now.

Has anyone seen this failure mode before? Does the single green flash point to a bad power supply or a dead unit? Any troubleshooting steps I might be missing before I assume the switch needs replacement? I also noticed similar threads in which Ruckus ended up recommending a replacement unit.

Thanks in advance for any help or guidance.

[DannyG]

Hi Imran,

Thank you for following up. Kindly attached is the video evidence demonstrating the Ruckus device not powering on although the outlet is functional. 

[DannyG]

Photos and videos are attached in the Google Drive.

[Imran_ruckus]

Hi @DannyG 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, when plugged to a working power outlet it is dead.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support