Ruckus switch ICX 7150 - IP lost after hard reset

[mshrivas]

Hi,

As you asked me to create a new ticket, so here it is. There was a power outrage in my home. After that, the wifi got really slow. Before that, the switch ICX 7150 used to show 'disconnected' in the unleashed dashboard. Also, it didn't have the latest firmware to work with unleased. However, I had ignored it because the wifi was working fine, and I got busy at work.

After the recent power outrage, I went through some topics here and found similar issue raised by members. I tried to fi it myself so I did hard reset on switch because I didn't have login/password credentials and none of the default credentials worked. After the hard reset, the switch has no IP address. I would need your help to configure the switch to its latest firmware, and to be able to connect it in the unleased. I hope after this fix, the wifi should start functioning properly. I have Macbook and no windows laptop to work with.

Thank you,

[mshrivas]

Attached the snapshots of switch, 3 APs status, and unleased dashboard. Please note that the IP address that is shown is old. The LanScan shows no IP address for switch. I can see IP addresses for the 3 APs.

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity via RUCKUS devices after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I see from the screenshot that this is a Routing Code issue because of the power outage.

To help resolve this, please try the following steps:

1. Attempt to access the device using the IP address 192.168.1.64 (refer to the screenshot provided).

2. If that does not work, unplug the Internet Service Provider (ISP) Ethernet cable from the current port, connect it to any of the other available 1–12 ports (screenshot below) on the Switch, restart your ISP router once, and then use LanScan to check if a new IP address has been assigned to the RUCKUS Switch.

3. If the above steps do not resolve the issue, please try accessing the console on your Mac using the method described below.’

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Kindly let me know the outcome after performing these steps, and feel free to reach out with any additional questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

Hi Imran,

Till yesterday, there was no IP assigned to Ruckus switch. Today, I see that previously shared IP has been assigned. 

However, I can not login because the super/sp-admin credentials do no work. I have tried every combination with super or admin login that were given in this table. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Since IP address is assigned, I have skipped step2.

Should I try step 3 now? 

Thanks

[mshrivas]

Step3: As per the video, I do not have USB to serial - RJ-45 combination. Instead, I have USBC-RJ45 using usb multi adapter. I tried with this combination but mac doesn't recongnize the usb (the usb driver was installed successfully). I also tried with USBC-USBC cable but did not work. This is what I get.

ls /dev/cu*

/dev/cu.Bluetooth-Incoming-Port /dev/cu.WH-CH510

/dev/cu.debug-console

The switch is installed inside a cupboard that I can not remove to check the backside of it to see the login credentials, if any.