Ruckus not Powering up.

[Pinderhayer]

My device is powering up anymore and has not lights on either. I have tried multiple power cables and power cycled the device and router as well. Online forums suggest to reset it with a pin have not worked either. This is my second forum post. I have been waiting to receive help for over a year now, due to communication only through this forum. I will post the videos and photos I have previously submitted to this thread. Nothing has worked to date. 

[Pinderhayer]

Please do not close the case I have been desperately seeking help from this company for a long time now. 

I am simply asking a question as the video that is being requested as I have already submitted it. 

[Pinderhayer]

I need to get my unit replaced. so that my home internet and security system can be properly utilized. 

[Imran_ruckus]

Hi @Pinderhayer 

Greetings!!!

Thank you for the response and information.

Apologies, as mentioned previously I am unable to view the video you previously shared. Could you please follow the instructions provided in my earlier communication regarding the video format? Kindly re-upload the video to the drive once it has been adjusted accordingly.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please note this is a last reminder. If we do not receive the requested information/video from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Pinderhayer]

Please see the screenshot; as I uploaded the videos the link above. 

[Imran_ruckus · Accepted solution]

Hi @Pinderhayer 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it stays dark with no LEDs. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.