CommScope RUCKUS Community Forums

Pinderhayer · ‎08-02-2024

My device is powering up anymore and has not lights on either. I have tried multiple power cables and power cycled the device and router as well. Online forums suggest to reset it with a pin have not worked either. This is my second forum post. I have been waiting to receive help for over a year now, due to communication only through this forum. I will post the videos and photos I have previously submitted to this thread. Nothing has worked to date.

Imran_ruckus · ‎08-27-2024

Hi @Pinderhayer

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it stays dark with no LEDs. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎08-14-2024

Hi @Pinderhayer

Greetings!!!

I hope this message finds you well.

I am unable to view the video you previously shared. Could you please follow the instructions provided in my earlier communication regarding the video format? Kindly re-upload the video to the drive once it has been adjusted accordingly.

Thank you for your understanding and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus · ‎08-16-2024

Hi @Pinderhayer

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

I am unable to view the video you previously shared. Could you please follow the instructions provided in my earlier communication regarding the video format? Kindly re-upload the video to the drive once it has been adjusted accordingly.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Pinderhayer · ‎08-16-2024

I am wondering if the issue is with the way it was uploaded or the recording. Because the video seems similar to the examples you have on Drive, if not more precise.

Imran_ruckus · ‎08-19-2024

Hi @Pinderhayer

Greetings!!!

Thank you for the response and information.

Apologies, as mentioned previously I am unable to view the video you previously shared. Could you please follow the instructions provided in my earlier communication regarding the video format? Kindly re-upload the video to the drive once it has been adjusted accordingly.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus · ‎08-21-2024

Hi @Pinderhayer

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

CommScope RUCKUS Community Forums

Ruckus not Powering up.