Ruckus mobile app and web browser not working

[MF]

As many other have mentioned, I am currently unable to login to the Ruckus mobile app or web browser unleashed.ruckuswireless.com. This started a few days ago. I keep getting an error message that my device isn’t connected to the Ruckus Unleashes network, even though I am connected. I am able only to log into the dashboard via the Ruckus router IP address. The network is working fine, router, switch, and 2 APs are connected. It’s just the mobile app and web browser. What is going on and how can this be fixed?

[MF]

Hi Imran,

I tested the iOS app with the unleashed.ruckuswireless.com instead of the IP and was able to log in.

[Imran_ruckus]

Hi @MF 

Thank you for your update.

Yes, as mentioned above new version for web unleashed system is released on 6/28/2023, it working for most of the iOS devices. However, if it doesn't work we have the workaround shared in my previous post.

And as Unleashed App will be released in next few days, this will be fixed.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.