Ruckus is not powering up after switching internet provider

[kinjalpanwala]

Hi,

after switching to new internet provider ruckus booster devices are not powering up. can you please suggest how to get them back online. 

thanks

[Imran_ruckus]

Hi @kinjalpanwala

Greetings!!!

Hope you are doing well!!!

Thank you for the information you shared on this post.

We truly apologize for no response to this post, since it has now moved to the Lennar Community Forum.

Could you please let me know if this issue has been resolved? If not, Could you please let us know the answer to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.