Ruckus interrupted

[Dipcat1]

hi. Every so often my ruckus disconnects from the WiFi. And all connected devices need to be added again. How can i fix that issue so that it doesn’t happen.  Thank you

[Dipcat1 · Accepted solution]

Hi Imran - it was extremely difficult to find where to reply to you

that said. Thank you for your email - it was not helpful at all

i disconnected my ruckus and now use my Xfinity modem

i understand that lennar ruckus is no longer supported by lennar - it is very important to me to have support

thank you,

Cathy

[Imran_ruckus]

Hi @Dipcat1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi dis-connectivity frequently.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many RUCKUS Access Points are currently connected to the switch? 

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Dipcat1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the queries I requested in my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Dipcat1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Dipcat1 · Accepted solution]

Hi Imran - it was extremely difficult to find where to reply to you

that said. Thank you for your email - it was not helpful at all

i disconnected my ruckus and now use my Xfinity modem

i understand that lennar ruckus is no longer supported by lennar - it is very important to me to have support

thank you,

Cathy