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Ruckus internet not working after power outage

sanafsyed09
New Contributor

Hi Support

Our ruckus is not working after power outage. Please help. thanks

1 ACCEPTED SOLUTION

Hello @sanafsyed09 ,

Greetings!

Thank you for sharing the screenshot.

From the screenshot you shared, it seems that you are able to able to access the Unleashed login page.

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

 

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

21 REPLIES 21

Hi @sanafsyed09 ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall. 

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

Please feel free to reach out if you have any further concerns or queries. 

Thank you once again for your patience and cooperation.

 

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

sanafsyed09
New Contributor

Hi Pinky

1. I followed the steps in "Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process"
and I am getting the following in Putty

TFTP session timed out
TFTP session timed out
User Access Verification
Please Enter Login Name:
Please Enter Password:
User login failure.
Press Enter key to login
User Access Verification
Please Enter Login Name:

sanafsyed09_0-1733297518680.png

2.I don't have ethernet socket in my laptop. So I connected the ethernet cable to an ethernet to USB-C. I then connected USB-C to my laptop.

sanafsyed09
New Contributor

Hi Pinky

Please see below my acitivity in Putty below

boot
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_primary
Updating PRIMARY image over TFTP

Load addr=0x70000000
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: #################################################################
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2.4 MiB/s
done
Bytes transferred = 29360128 (1c00000 hex)
img_sz=0x1c00000 block_count = 0x1c

NAND erase.spread: device 0 offset 0x0, size 0x1c00000
Erasing at 0x1a00000 -- 100% complete.
OK

NAND write: device 0 offset 0x0, size 0x1c00000
29360128 bytes written: OK
TFTP to Flash Done.
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_secondary
Updating SECONDARY image over TFTP
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: #################################################################
#################################################################
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2.4 MiB/s
done
Bytes transferred = 29360128 (1c00000 hex)
img_sz=0x1c00000 block_count = 0x1c

NAND erase.spread: device 0 offset 0x4000000, size 0x1c00000
Erasing at 0x5a00000 -- 100% complete.
OK

NAND write: device 0 offset 0x4000000, size 0x1c00000
29360128 bytes written: OK
TFTP to Flash Done.
ICX7150-Boot>setenv uboot mnz10115.bin
ICX7150-Boot>update_uboot
Loading image to Uboot Partition 2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: ######################################################
2.4 MiB/s
done
Bytes transferred = 786944 (c0200 hex)
sf erase 0x0 0xc0000
copying uboot image to flash, it will take sometime...
sf write 0x61007fc0 0x0 0xc0000
device 0 offset 0x0, size 0xc0000
TFTP to Flash Done.
ICX7150-Boot>reset
resetting ...
device 0 offset 0x0, size 0xc0000
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a0cb8
Data Size: 23843872 Bytes = 22.7 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 1e3b36e9
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049ea60
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049ea60 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Processing packages from secondary partition
Incompatible version of booted application and packages stored in UFI image
Error, cannot install packages
Uninstalling old packages if any..
Error in processing packages
Package installation is incomplete, related functionalities may not be available
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=34:20:e3:34:ef:9b?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08090k from Sec Built on (UTC): Tue Feb 23 08:09:48 2021
Enabling Console Logging
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 64.537174] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0c2f000-0xb0c6f000
[ 64.783372] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8c2f000-0xb0c2f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:136 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.1
Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...

Going to sleep forever...

Successfully notified stack role 'none' to hmond

System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Feb 23 2021 at 00:00:27 labeled as SPS08090k
(29360128 bytes) from Secondary SPS08090k.bin (Non-UFI)
SW: Version 08.0.90kT211
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3809S1P3
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 8 second(s)
The system started at 02:41:38 GMT+00 Sun Jan 02 2000

The system : started=cold start

==========================================================================
========== WARNING: Boot-monitor version mismatch!!! ==========
========== Please use "show boot-monitor" command for details ==========
==========================================================================
======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================


Press Enter key to login


Press Enter key to login

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
PoE: Power enabled on port 1/1/2.
PoE: Power enabled on port 1/1/5.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out


User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

 

Press Enter key to login


User Access Verification

Please Enter Login Name: ^C
Please Enter Password:
User login failure.

 

Press Enter key to login
ecit

User Access Verification

Please Enter Login Name: exit
Please Enter Password:
User login failure.

 

Press Enter key to login


User Access Verification

Please Enter Login Name:

sanafsyed09
New Contributor

Hi Pinky

Good news. I see green lights now. Please let me know how do I login to unleashed.ruckuswireless.com/admin/login.jsp

sanafsyed09_1-1733297925555.png

 

Hello @sanafsyed09 ,

Greetings!

Thank you for sharing the screenshot.

From the screenshot you shared, it seems that you are able to able to access the Unleashed login page.

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

 

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.