Ruckus internet not working after power outage

[sanafsyed09]

Hi Support

Our ruckus is not working after power outage. Please help. thanks

[Ben]

Hi,
My ruckus spotted working after a power outage as well, can you help me through the steps. I'm having trouble

[sanafsyed09]

Hi Pinky

I tried it but it's not working. Can you please let me know if someone can come to my home and fix it? Thanks!

[pinky_ruckus]

Hello @sanafsyed09 ,

Thank you for the response.

We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support   .

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[sanafsyed09]

Hi Pinky, I tried the reset steps above and all the lights blink only once only when I remove the pin from reset button

[pinky_ruckus]

Hello @sanafsyed09 ,

Thank you for the response.

I understand that you are facing issues while performing a reset on the Switch.

Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?

Also, have you performed software recovery after performing reset?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.