Ruckus indoor APs

[Moses]

Hello, I have ruckus on my lennar home and both of indoor modems I have on the 1st floor and second floor had stopped working. There is no power/light on my 2 modems. I tried restrarting the system but still it didn’t work. I dunno if I need to replace the 2 APs/modems or the main ruckus box located in my main smart connectivity panel. Need help. I have poor internet signal  all over the house to stream on my TV and play on line games on my laptop. Sorry  I’m not a tech savvy person. Thanks.

[pinky_ruckus]

Hi @Moses ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus APs are not working.

Could you please let us know the answers to the below queries to assist you better?

1)   Was there any power outage before you started facing the issue?

2)    On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.