Ruckus icx7150 c12P switch stopped working.

[RA24]

Description: SWITCH STOPPED WORKING ALLTOGETHER. TRIED CONNECTING INTERNET CABLE TO DIFFERENT PORTS BUT NO CONNECTIVITY. ACCESS POINTS POWERED THROUGH POE STOPPED WORKING DUE TO SWITCH STOPPED WORKING

[RA24]

@imran_ruckus

following up on this again. can you please help me escalate this issue?

[RA24]

I get this  error   when connecting to PuttyCOM3 Putty error

[Imran_ruckus]

Hi @RA24 

Greetings!!!

Thank you for the response and the update.

Please help us with a screenshot of the Device Manager showing the COM ports and a picture of software recovery cables connected between the Switch and the laptop.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RA24]

Added pictures you requested. Hope we can get to addressing the main issue- Switch design is not working properly. gets stuck in boot process. Its taking more than a week and I do not feel that Ruckus team is willing to provide timely solution.

[Imran_ruckus]

Hi @RA24 

Greetings!!!

Thank you for the response and the update.

Could you please download the below drives and check the COM port details once again?

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file,  driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.