Ruckus icx7150 c12P switch stopped working.

[RA24]

Description: SWITCH STOPPED WORKING ALLTOGETHER. TRIED CONNECTING INTERNET CABLE TO DIFFERENT PORTS BUT NO CONNECTIVITY. ACCESS POINTS POWERED THROUGH POE STOPPED WORKING DUE TO SWITCH STOPPED WORKING

[RA24]

Additional hurdles after updating COM port drives.

This is getting really annoying to spend this much time in fixing Ruckus' boot problem (which is clearly not working as intended).

[Imran_ruckus]

Hi @RA24 

Greetings!!!

Thank you for the response and the update.

Please enter the below commands and try once again.

enable

reload  (This command will reboot the Switch)

y (Wait until the Switch comes up after reboot and restart Putty, perform next commands) 

Please close the putty and restart it once again, restart the software recovery process from setenv IP configuration.

Please let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RA24]

This did not work either.

after spending almost 7 hours of my time  over 13 days since  reporting this issue,  I am giving up.

This process has been extremely painful and equally frustrating. I will never recommend RUCKUS to any of my network. I will also be providing this feedback to broader community.

[Imran_ruckus]

Hi @RA24 

Greetings!!!

Thank you for the response and for sharing the requested information in private message.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

Lennar Home Community.