Ruckus icx 7150-c12p - stopped working.

[ssolipuram99]

Hi - I an issue where my Ruckus icx 7150-c12p is not working. I tried rebooting the switch few times and also tried connecting WAP to different ports without luck. looks like only one port might be working where I have MY q device installed. Attaching a photo of the device after multiple restarts and port changes. Tried login to the admin console but none of the user/pass combinations work. Home internet is working via the IP router but the WAP and other smart devices are not except one as you can see on the photo.

[Imran_ruckus · Accepted solution]

Hi @ssolipuram99 

Thank you for your response and for providing the command outputs.

Based on the information shared, it appears that the ports on the RUCKUS ICX-7150-C12P Switch may have entered a disabled state.

To troubleshoot and resolve this issue, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please follow the steps outlined in the article and let me know the outcome. If you encounter any issues during the process, I will be happy to assist further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ssolipuram99 · Accepted solution]

Thank you very much for your help. That helped and all the devices are now connected.

[Imran_ruckus]

Hi @ssolipuram99 

Thank you for your response and the update.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. 

Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support