Ruckus device and access points dead

[Jourelem]

The ruckus device no longer had power and all the access points are also turned off. All my smart devices are connect to this device, thermostat, ring etc. I've searched all the other post and tried everything, checked everything suggested. No power, no lights to the main ruckus device. I think it need to be replaced. Please help.

[pinky_ruckus]

Hi @Jourelem ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is not turning on and none of the Access points are not turning on.

Also, you have tried resetting the Switch multiple times.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? 

Also, please try connecting the Ethernet cable to any one of the 12 ports on the Switch as in the given picture:

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Jourelem ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.