1 ACCEPTED SOLUTION
Hi @RobertCostigan
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi @RobertCostigan
Upon reviewing your case with the RMA team, it was noted that the steps outlined in the RMA post have not been followed by you. Specifically, the RMA post link has not been provided, as required. Please refer to the screenshot below for clarification.
To clarify, simply raising an RMA case through CHAT is not sufficient. You must also share the RMA post link, which can be found here:
Please ensure that you follow the process carefully step by step as outlined in the post. Raise a new case and share the mentioned link.
Thank you for your attention to this matter.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
