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Ruckus ap not powering up

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RobertCostigan
New Contributor

‎01-07-2025 11:25 AM

Power went off in house and now lights aren’t one and devices aren’t powered on

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1 ACCEPTED SOLUTION

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Imran_ruckus
Moderator
Moderator
In response to RobertCostigan

‎01-09-2025 12:01 PM

Hi @RobertCostigan 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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32 REPLIES 32

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RobertCostigan
New Contributor
In response to RobertCostigan

‎01-07-2025 01:57 PM

I am requesting a call back from a tech to troubleshoot. 619-829-5009

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RobertCostigan
New Contributor
In response to Imran_ruckus

‎01-07-2025 02:04 PM

Requesting call back 619-829-5009

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RobertCostigan
New Contributor
In response to Imran_ruckus

‎01-07-2025 06:31 PM

Still requesting assistance from tech support 619-829-5009

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Imran_ruckus
Moderator
Moderator
In response to RobertCostigan

‎01-08-2025 04:18 AM

Hi @RobertCostigan 

I hope this message finds you well.

Thank you for your prompt response and the update.

As you mentioned that you have already attempted the Software Recovery, could you please clarify at which step you encountered difficulties? Additionally, kindly provide pictures of the software recovery cable connections between the laptop and the switch, as well as any relevant screenshots from the recovery process.

We truly appreciate your patience and cooperation.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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RobertCostigan
New Contributor
In response to Imran_ruckus

‎01-08-2025 10:31 AM

I had issues with the hard reset as it did nothing and when it came to the software recovery it didn’t prompt anything on the putty app

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