Ruckus access point

[Tagipo]

I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.

[Tagipo]

currently trying to do the troubleshoot steps and couldn't find the ruckus while running the ip scanner app any info on this step for me pls

[Imran_ruckus]

Hi @Tagipo 

I hope this message finds you well.

Thank you for your response and the update.

Could you please perform the following steps:

1. Reboot your Internet Service Provider's (ISP) Router by unplugging it from the power outlet and then plugging it back in.

2. After the router has rebooted, please attempt the IP scan once again.

Once completed, kindly share a screenshot of the IP scan results to confirm whether the RUCKUS ICX-7150-C12P Switch IP address is now visible.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Tagipo 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Tagipo]

tried everything you ask me to do and still can’t find the ruckus while scanning up address 

[Imran_ruckus]

Hi @Tagipo 

Greetings!!!

Thank you for the response and the update.

If you are unable to find the RUCKUS ICX-7150-C12P Switch IP Address the only way to access CLI is using console cable, download the console drivers onto your laptop and attempt CLI access using the console option. Please ensure you have extracted and installed the drivers correctly from the following links:

- How to console the RUCKUS ICX-7150-C12P Switch:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

- RUCKUS ICX-7150 USB Serial Driver (Windows): :https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: Silicon Labs USB to UART Bridge VCP Drivers: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please try access CLI using console as explained in the guide and should you have any questions or concerns during this process, please do not hesitate to reach out.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community