Ruckus Swtich and/or AP blocking certain Apps and Websites.

[jakeherr1]

I have a Ruckus Swtich and 2 APs installed in my Lennar home. These are connected to an AT&T gateway. I have reset all equipment many times and still having issues with certain Apps or websites not loading. 

Does Work: Youtube, Netflix, Most Websites


Does Not Work: Hulu, Sonos, Certain Websites. 

[Imran_ruckus]

Hi @jakeherr1 

Thank you for your response.

Please proceed with the suggested steps and share the results. This case has been open for a while without any progress, so completing those steps will help us move forward.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jakeherr1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jakeherr1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jakeherr1]

Hi Imran, 

I have tried on multiple computers to download the Putty Terminal Emulator and the download/install process fails each time. I am completely stuck. Can I please schedule to have a technician come to my home to get this fixed? This issue has lasted for over 4 months.