Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

[jamesvid2]

After rebooting my Arris Surfboard Modem Router (Cox version), I lost internet access and had to go through their tech support to get it back. Now my wifi speed through the (3) R510 AP's is awful and l'm trying to get my Lennar Ruckus Unleashed system back running like before. Logged in the web access and noticed no switch connected to the system. Is this what's causing my performance issues? Thanks!

All 3 AP's & and all Clients showing up. 

Switches ----Total 0 ------Working 0--------Disconnected 0

[jamesvid2]

Imran:  thanks for all your work on this issue, but until I can afford to hire a home networking pro to fix this issue, it will just have to wait.  I will copy all of the links you provided so I will have them for the future.  Please close this ticket as I don't know when the above will happen and the current solution is beyond my capabilities.   best, Jim

[Imran_ruckus]

Hi @jamesvid2 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @jamesvid2 

Thank you for the response on the private chat.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.