Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

[jamesvid2]

After rebooting my Arris Surfboard Modem Router (Cox version), I lost internet access and had to go through their tech support to get it back. Now my wifi speed through the (3) R510 AP's is awful and l'm trying to get my Lennar Ruckus Unleashed system back running like before. Logged in the web access and noticed no switch connected to the system. Is this what's causing my performance issues? Thanks!

All 3 AP's & and all Clients showing up. 

Switches ----Total 0 ------Working 0--------Disconnected 0

[Imran_ruckus]

Hi @jamesvid2 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[jamesvid2]

Thanks for your patience.  Attached is the telnet CLI from my iMac's terminal app. Please let me know if you need it in a plain text document. Hope these results will lead to resolving this issue.  Jim

Couldn't get any of my plain text files (or PDF or .doc) to be accepted here, so I am adding screen captures 

  

[jamesvid2]

Sorry PLEASE USE THESE 2 SCREEN SHOTS. The previous uploads were not correct 

  

[jamesvid2]

Thanks Imran, let me know if these work and if you need any other info. thanks, Jim

[Imran_ruckus]

Hi @jamesvid2 

Greetings!!!
Thank you for the response and the update.

Could you please share the screenshots of the below commands as well?

show ip address

show lldp neighbors detail

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.