Ruckus Switch is Faulty

[rajaprathap1]

Hi,

I was sent a switch for the Faulty Ruckus switch and RMA for the case # 02180308.While I new switch is connected and AP's has power I also need to know what the process to send back the faulty switch.I don't see shipping label sent for me to send my faulty switch.Pls let me know the process to send the faulty switch and send me the shipping label for the same.

[rajaprathap1]

Imran & Pinky was the Tech who was working with me on this case.hence need their support on priority

[Imran_ruckus]

Hi @rajaprathap1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you did not receive and return label with the RMA Switch.  

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please follow up with the RUCKUS RMA/Replacement team via the RMA email and request a return shipping label?

In the meantime, I will check internally with the RMA team regarding your case.

Please keep me updated.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rajaprathap1 

Thank you for your patience.

After checking internally with the RMA team we got to know that the shipping label is sent with the new Switch box, could you please recheck the shipping label included inside the replacement box and confirm?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rajaprathap1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support