CommScope RUCKUS Community Forums

chrisjor71 · ‎07-19-2023

Hello,

Our switch was working fine for our Lennar Home, but recently had some major problems. We were able to successfully execute a factory reset - but the box failed to connect to our internet again, and numerous attempts at a factor reset to access the system have failed. I would appreciate assistance getting replacement hardware.

chrisjor71 · ‎07-21-2023

Hello Imran - Ruckus is now visible. It assigned itself a new IP but I can view it in my network devices and can access it for WiFi use! It seemed to need the combination of AT&T router restart, and the Ruckus restart, with just a little bit of time to allow everything to settle and reconnect.

Thank you for bearing with me through the process

View solution in original post

Imran_ruckus · ‎07-21-2023

Hi @chrisjor71

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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