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Ruckus R510 Series issues with connecting to site

Overlook19
New Contributor

‎01-02-2024 09:04 PM - edited ‎01-02-2024 09:09 PM

I recently have had issues with my connectivity and I believe it is linked to the Ruckus Extenders. I have had AT& T come out and update all of my equipment and I am still having issues. I have to switch back and forth between networks. 

I am now trying to access via the app, however, the network to connect to the extenders does not populate. 

I have rebooted the ruckus extender and still no network has appeared. 

please advise 

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6 REPLIES 6

Overlook19
New Contributor
In response to Jayavidhya

‎03-07-2024 06:46 PM

Good Evening, 

I have attempted several times with the reset, but I am still having major issues with my internet connection. 

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Imran_ruckus
Moderator
Moderator
In response to Overlook19

‎03-08-2024 05:15 AM - edited ‎03-08-2024 05:15 AM

Hi @Overlook19 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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