Ruckus R510 Not Powering On

[CBiancoWhite]

Hello, 

We have a Ruckus R510 that is no longer powering on. We took it off the ceiling mount and tested it with an AC power adapter, and it still won’t power on. Can someone please help?

[Imran_ruckus]

Hi @CBiancoWhite 

Thank you for your response and confirmation.

An amber light on the SYST indicator typically indicates that your RUCKUS ICX-7150-C12P switch is stuck in boot mode and is not supplying power to the Access Points.

To assist you in resolving this, please refer to the following RUCKUS Lennar Knowledge Base self-help article for troubleshooting steps:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Should you encounter any challenges or need further assistance during the process, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[CBiancoWhite]

Thank you. It looks like I’ll have to try the software reset. I will be working with a MAC. The information in the reset is for Windows, but does say “check the next guide for MAC,” however I don’t see the next guide. Can you please sent me the software reset guide for MAC? 

[Imran_ruckus]

Hi @CBiancoWhite 

Thank you for your prompt response and for the update.

For the Software Recovery process, we kindly recommend using a Windows PC or laptop, as this will provide a more streamlined and efficient experience.

Please confirm if this is feasible, and don’t hesitate to reach out if you have any questions or require further clarification.

Thank you once again for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[CBiancoWhite]

Sorry, I only have access to a MAC.

[Imran_ruckus]

Hi @CBiancoWhite 

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community