Ruckus R510 AP not operating.

[KB]

Only the red light is on. Have tried a known good new cable as well as the reset proceedure noted in other posts. (push reset button while connecting power and hold for at least 10 seconds) I have two AP in my home, one is working fine and the other is not. I called the helpdesk too and was told: AP will not boot successfully, attempted power down and default. Do I need to send this in to be repaired/replaced? Thanks,  Kevin

[Imran_ruckus]

Hi @KB

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Please check the status of your New AP from the same link.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi KB

Greetings!!!

As you have Two Access Points (AP) in your house, please make sure you only keep the affected AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

If that doesn’t work, please share a screenshot of the error you are getting.

Thank you.

Best regards,

Imran Sanadi

Lennar Home Community.