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Ruckus R320 New Fiber Optic Network

SteveL
Visitor

Yesterday Cox changed us over to its fiber optic network.  We are having issues.  Do we have to reset anything in regard to the Ruckus 320?

12 REPLIES 12

Imran_ruckus
Moderator
Moderator

Hi @SteveL  

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after changing the Cox cable.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.


2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

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Hi @SteveL 

Thank you for the response and the information.

Could you please share a FULL picture of the RUCKUS ICX-7150-C12P Switch as well?

Thank you again for your understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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