Ruckus Poe switch 7150 has no power

[avinothcool]

Model: ICX 7150 has no power. I tried to recycle the power, tried different wall jack still no luck. Made sure wall jack is fine , it’s the Poe switch which is not powering up. Both AP’s and other smart home devices are all powered off due to this.

[Imran_ruckus]

Hi @avinothcool 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[avinothcool]

I have uploaded the video and photo. Additionally also uploaded the ruckus access point with no power due to the poe switch being down.

[Imran_ruckus]

Hi @avinothcool 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, it appears that your ICX-7150-C12P switch is not powering up. When plugged in, the device briefly flashes an amber light before going dark. You have confirmed that the switch is connected to a known working outlet/power source, yet the issue persists.

Given the circumstances, this switch unit should be processed for RMA (Return Merchandise Authorization), which essentially means it will be replaced.

Feel free to contact us via chat. Copy the link of this post (URL), and paste it into the chat when prompted for the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[avinothcool]

Hi Imran, I did contact chat support , it was completely BOT. It did not tell me if the RMA was credited. Ruckus Networks Support Case 01948710.

can you check the case and confirm the RMA has been created and when will I get the replacement , what’s the tracking no? We are without wireless and need this asap. Also is it just plugin or do I need to configure anything ? Can I remove the old and connect the new one ?