Hi @marlonfw
Greetings of the day!!!
Thank you for sharing the requested information via private chat.
Based on the troubleshooting conducted, it has been determined that your ICX-7150-C12P switch is consistently stuck in boot mode, and repeated attempts to perform a hard reset have been unsuccessful. As a next troubleshooting step, you initiated the software recovery process. You have been unable to establish a serial connection via the console during the software recovery process, despite having installed the necessary drivers. Given these persistent issues, it is recommended that the switch be processed for a Return Merchandise Authorization (RMA) for replacement.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
