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Ruckus ICX-7150 switch not powering on and has no status lights on

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glenn_v
New Contributor II

‎10-23-2023 01:08 PM

I am a Lennar SmartHome homeowner and our Ruckus ICX-7150 switch stopped working. It doesn't turn on and has no status lights on. I have tested and confirmed that the power outlet it is plugged in is working. I have also tried replacing with a different power cable that is known to be working but no luck. The router is also confirmed working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Any help is appreciated.

Thanks,
Glenn

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Imran_ruckus
Moderator
Moderator
In response to glenn_v

‎10-24-2023 08:18 AM

Hi @glenn_v 

Greetings of the day!!!

Thank you for sharing the requested PICTURES AND VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and co-operation. 

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Imran_ruckus
Moderator
Moderator
In response to RMontes925

‎06-12-2024 07:23 AM

Hello @RMontes925 

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

As this case was raised by @glenn_v which is old and now closed.

I see that you have raised another post on the Lennar forum. Kindly continue the discussion within the same post thread provided in the link below. Our team will be more than willing to assist you further with your query.

Link to forum post: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-c12P-will-not-reset...

We appreciate your cooperation and understanding in this matter.

 

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

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