Ruckus ICX 7150 and inline power- not working

[bbatjargal11]

Ruckus ICX 7150-C12P switch stopped working. SYST light amber, PWR light green. Consoled in to switch and tried to reset. Getting: "ERROR: can't get kernel image!"

ICX7150-Boot>reset
resetting ...
Next boot is from primary
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

Logging is Enabled...
UBOOT: BE Mode
ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Unlocking L2 Cache ...Done
Net: Registering BCM xgs eth
Broadcom XGS Iproc Ethernet driver 0.1
Using GMAC0
gmac_mac_init: Chip ID: 0xb160
r = 0x0, addr = 0x1, devad = 0xffffffff, phy_id = 0x600d84aa
Add phy reset delay
Add phy reset delay
Basic ethernet functionality initialized
bcm_xgs_gmac-0 [PRIME] ETH MAC: 34:20:e3:31:bb:25

Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0xbfe00, size 0x200
SF: 512 bytes @ 0xbfe00 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Booted From: Uboot partition 1
Enter 'b' to stop at boot monitor: 0
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
bootdelay: ===
Booting image from Primary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
7 ecc_errors after reading 1b48000:1b49800
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
BOOTING image from Secondary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 5b48000:5b49000
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>ERROR: can't get kernel image!

[bbatjargal11]

Followed steps - switch not booting. All amber lights still flashing. This is extremely disruptive to our lives - would appreciate some real troubleshooting assistance over the phone or chat. I've already tried couple of the other instructions on this forum - but it is not helping. 

Here's the putty results:

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

Logging is Enabled...
UBOOT: BE Mode
ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Unlocking L2 Cache ...Done
Net: Registering BCM xgs eth
Broadcom XGS Iproc Ethernet driver 0.1
Using GMAC0
gmac_mac_init: Chip ID: 0xb160
r = 0x0, addr = 0x1, devad = 0xffffffff, phy_id = 0x600d84aa
Add phy reset delay
Add phy reset delay
Basic ethernet functionality initialized
bcm_xgs_gmac-0 [PRIME] ETH MAC: 34:20:e3:31:bb:25

Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0xbfe00, size 0x200
SF: 512 bytes @ 0xbfe00 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Booted From: Uboot partition 1
Enter 'b' to stop at boot monitor: 0
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
bootdelay: ===
Booting image from Secondary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
4 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
BOOTING image from Primary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

[Imran_ruckus]

Hi @bbatjargal11 

Greetings!!!

Thank you for the response and the information you shared.

I see you have used the ‘enable’ command for the ‘boot>’ which is an incorrect step to proceed with the software recovery.

Please initiate, with ‘setenv’ commands steps as described in the software recovery guide. (please refer to the below screenshot)

Please help us with the screenshots if there are any errors and let us know if you are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bbatjargal11]

ping 192.168.0.2 was showing not alive results. Ran the system recovery steps nevertheless and looks like it is booting now. 

ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08061a.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>saveenv
Saving Environment to SPI Flash...
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08061a.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_primary
Updating PRIMARY image over TFTP

Load addr=0x70000000
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: #################################################################
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1021.5 KiB/s
done
Bytes transferred = 29360128 (1c00000 hex)
img_sz=0x1c00000 block_count = 0x1c

NAND erase.spread: device 0 offset 0x0, size 0x1c00000
Erasing at 0x1a00000 -- 100% complete.
OK

NAND write: device 0 offset 0x0, size 0x1c00000
29360128 bytes written: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
TFTP to Flash Done.
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_secondary
Updating SECONDARY image over TFTP
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: #################################################################
#################################################################
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###################################################
1019.5 KiB/s
done
Bytes transferred = 29360128 (1c00000 hex)
img_sz=0x1c00000 block_count = 0x1c

NAND erase.spread: device 0 offset 0x4000000, size 0x1c00000
Erasing at 0x5a00000 -- 100% complete.
OK

NAND write: device 0 offset 0x4000000, size 0x1c00000
29360128 bytes written: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
TFTP to Flash Done.
ICX7150-Boot>setenv uboot mnz10115.bin
ICX7150-Boot>update_uboot
Loading image to Uboot Partition 2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: ######################################################
1018.6 KiB/s
done
Bytes transferred = 786944 (c0200 hex)
Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size sf erase 0x0 0xc0000
SF: 786432 bytes @ 0x0 Erased: OK
copying uboot image to flash, it will take sometime...
sf write 0x61007fc0 0x0 0xc0000
device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Written: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
TFTP to Flash Done.
ICX7150-Boot>reset
resetting ...
Next Boot is from Secondary
verify_uboot_uimage: Cmd sf probe 0:1
Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

Logging is Enabled...
UBOOT: BE Mode
ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Unlocking L2 Cache ...Done
Net: Registering BCM xgs eth
Broadcom XGS Iproc Ethernet driver 0.1
Using GMAC0
gmac_mac_init: Chip ID: 0xb160
r = 0x0, addr = 0x1, devad = 0xffffffff, phy_id = 0x600d84aa
Add phy reset delay
Add phy reset delay
Basic ethernet functionality initialized
bcm_xgs_gmac-0 [PRIME] ETH MAC: 34:20:e3:31:bb:25

Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 1
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0xbfe00, size 0x200
SF: 512 bytes @ 0xbfe00 Read: OK
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 2
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Booted From: Uboot partition 2
Enter 'b' to stop at boot monitor: 0
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
bootdelay: ===
Booting image from Secondary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a0cb8
Data Size: 23843872 Bytes = 22.7 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 1e3b36e9
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049ea60
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049ea60 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Processing packages from secondary partition
Incompatible version of booted application and packages stored in UFI image
Error, cannot install packages
Uninstalling old packages if any..
Error in processing packages
Package installation is incomplete, related functionalities may not be available
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=34:20:e3:31:bb:25?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08090k from Sec Built on (UTC): Tue Feb 23 08:09:48 2021
Enabling Console Logging
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 70.847438] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0ca0000-0xb0ce0000
[ 71.092278] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8ca0000-0xb0ca0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:136 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.1
Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed.
Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed.

Going to sleep forever...
System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Feb 23 2021 at 00:00:27 labeled as SPS08090k
(29360128 bytes) from Secondary SPS08090k.bin (Non-UFI)
SW: Version 08.0.90kT211
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3806S0KX
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 02:03:45 GMT+00 Sat Jan 01 2000

The system : started=cold start

==========================================================================
========== WARNING: Boot-monitor version mismatch!!! ==========
========== Please use "show boot-monitor" command for details ==========
==========================================================================
======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================

Press Enter key to login

Successfully notified stack role 'none' to hmond

[bbatjargal11]

enable output as below. 

ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#

[Imran_ruckus]

Hi @bbatjargal11 

Thank you for the response and the information you shared.

Could you please share the output of the below commands?

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.