Ruckus ICX 7150-C12P switch damaged after power outage

[subramony]

Hi,

My Ruckus switch in lennar home is not working after a power outage. Only the amber lights are on in the main switch and there is no power being delivered to the access points.

I tried following the fixes mentioned in the forums to no luck. Please see the screenshots attached.

[subramony]

[Imran_ruckus]

Hi @subramony 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying the Software Recovery process for the RUCKUS Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I noticed in one of the screenshots that you are encountering a “not alive” error. This issue is commonly caused by an active firewall on your laptop. (Refer to the screenshot below)

To resolve this, please refer to the RUCKUS Lennar Knowledge Base self-help article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Once the firewall is disabled, reinitiate the Software Recovery process once again.

Kindly let me know how it goes after following the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[subramony]

Hi,

Thank you for the reply.

My firewall was on during the attempt. I retried it again but no luck 😞

[Imran_ruckus]

Hi @subramony 

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the Software Recovery Cable connections between the RUCKUS Switch and the laptop?

Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support