Ruckus ICX 7150-C12P not working

[todd_l_nichols]

The back of my Ruckus panel “SYST” light cycles through green and amber. It’s stuck in boot mode. I have tried the reset procedure several times and it doesn’t fix the problem. Some digging in ChatGPT said that it needs a firmware update but Ruckus doesn’t send technicians nor does it offer phone support. I’m not sure what to do. Does anyone know if this is under warranty? I bought my new Lennar house in 2019 and up until now things have worked.

[MariaC862]

Hi todd_l_nichols,

Thank you for posting, for the issue described I recommend trying these steps:

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

Let me know how it goes and if you have any questions.

[Imran_ruckus]

Hi @todd_l_nichols 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[todd_l_nichols]

I tried your troubleshooting steps and they did not work. Please mail me a new system so I can install it. Thank you.

[Yarenis]

Hi @todd_l_nichols 

If you follow up on the software recovery process, please share the failure logs you encounter during the process

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support