Ruckus ICX 7150-C12P not powering up

[AirmanRowe]

AirmanRowe
AirmanRowe to Community Manager Imran_ruckus
‎10-07-2025 06:28 AM
Ruckus ICX 7150-C12P
Hello!

My Ruckus ICX 7150-C12P is not working. I have tried plugging it into another wall and also another outlet that i knew worked but still nothing. I have attached a video of me plugging it into an outlet that works. Also holding down the reset button for 20 seconds, plugging in and once the lights flash letting go. I did this a few times and still nothing. Can i get a replacement please?



https://youtu.be/GOUZA5JRWVc?si=1iQf-WxPvUM94QNZ

[pinky_ruckus]

Hi @AirmanRowe  

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Switch is not turning on and the device should be replaced.

To initiate the replacement process, please complete the form with the necessary shipping information. 

Kindly confirm the shipping address if you would like to proceed with the RMA.

Apartment name and number    : 

Street    : 

City    : 

State/Province    : 

Country    : 

Zip/Postal Code:

Attention Name: 

Attention Phone: 

Attention Email    : 

Please feel free to contact us if you have any further concerns regarding the same.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[AirmanRowe]

is there a way to give you this information with everyone seeing it?

[pinky_ruckus]

Hi @AirmanRowe 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS 

[AirmanRowe]

ok I sent you a private message. Did you get it? if so is there anything else you need?